• What is an e-ticket?

    Electronic ticketing is the time-saving, ticketless way to travel!

    An e-ticket, also known as electronic ticketing, allows your entire travel experience to be easy, safe and electronic. Electronic tickets are electronic, which means no more paper tickets — your ticket is stored in the airline’s computer system — waiting for you when you arrive at the airport.

    With an e-ticket, there is never a paper ticket to lose or forget at home, no waiting for tickets to be delivered, no shipping fee, and no airline-imposed paper ticket fees.

  • When will I receive my ticket?

    E-Ticket confirmation will be e-mailed to you after Global Fares has ensured that the ticket has been issued. Paper tickets will be received in a minimum of three business days, though it is more likely that five to fifteen business days will be required for shipping. If necessary, please check with your agent to arrange a rush delivery.

  • How do refundable and non-refundable fares differ?

    Most tickets require an airline service fee in order to process a refund. Note, that an airline service fee/penalties could be as high as 75% of tickets value.

    If our Customer Service has processed a refund for you, it will take a maximum of 45 days for the refund to be posted to your account.

    Non-refundable tickets cannot be returned for a refund. However, if you cannot use your ticket, you may be able to apply its value toward a future flight. The airline may charge additional fees for changes made to a non-refundable ticket.

  • What if my name/flight/fare is incorrect on my ticket?

    YOU MUST CONTACT OUR OFFICE WITHIN 24 HOURS OF RECEIVING YOUR CONFIRMATION if there are any discrepancies at all in the:

    1. Correct spelling of name(s)
    2. Flight times and airlines
    3. Fare paid

    After that 24 hour period is over, Global assumes that all information is correct and may be unable to change it.

  • How can you avoid, or minimize the possibility of your luggage being delayed, or lost?

    First and for most, we strongly recommend purchasing travel insurance after you have purchased your ticket; you will be compensated, per your purchased policy’s limits, for any acquired financial loss.

    Label your suitcase — inside and out — with both your home and destination contact information. Airlines will be able to reach you and return your bag as quickly as possible. Also, keep your destination contact information on hand, so you’ll be able to give a local contact number for the lost-luggage report. If you’re not comfortable putting full addresses on your bag tags, at least include your name and telephone numbers.

    When you check in for a flight, make sure the agent tags all your suitcases before sending them down the conveyer belt. If you’re on a connecting flight, check that the three-letter airport code on your bag tag is the correct one for your final destination.

  • What do I do in the event of my luggage being delayed, or lost?

    First of all, The US Department of Transportation estimates that some 98% of delayed bags are returned to their owners within a few hours.

    If your bag is delayed or lost, don’t go without necessities. Ask the airline about its reimbursement policy for replacement toiletries and clothing. You’ll probably have to pay for these items yourself and show receipts later for reimbursement, though some carriers may hand out cash on the spot if you’re in a pinch. The airline probably won’t reimburse you in full for your purchases (50% is typical), and anything it pays out will be deducted from your final lost-luggage compensation should your suitcase fail to turn up.

  • Whom can I hold liable and how do I request compensation of the expenses caused by my luggage being delayed or lost when I get off the plane IF I DID NOT PURCHASE TRAVEL INSURANCE?

    Under the Montreal Convention, per article 19 — the carrier is liable for damage occasioned by delay in the carriage by air of passengers, baggage or cargo, Nevertheless, the carrier shall not be liable for damage occasioned by delay if it proves that it and its servants and agents took all measures that could reasonably be required to avoid the damage or that it was impossible for it or them to take such measures. To request compensation you should report the loss of or damage to your baggage directly at the airport upon arrival. You can also report the loss or damage in writing later, within the legal notification deadlines noted below. However, the burden of proof is then reversed, and you must prove that the irregularity occurred during your flight.

    Please observe the following legal notification deadlines:

    • Damage and partial loss:
      Within seven days after baggage hand-out
    • Total loss:
      Within two years
    • Replacement purchases in the case of delayed baggage delivery:
      Within 21 days of baggage hand-out

    The postmark or automatic date of receipt in the case of a fax or e-mail notification is decisive for the observance of the deadlines. Do not forget to make copies of the receipts for yourself.

  • What is the Montreal Convention?

    The Montreal Convention, formally the Convention for the Unification of Certain Rules for International Carriage by Air, is a treaty adopted by a Diplomatic meeting of ICAO member states in 1999. It amended important provisions of the Warsaw Convention’s regime concerning compensation for the victims of air disasters. The Convention re-establishes urgently needed uniformity and predictability of rules relating to the international carriage of passengers, baggage and cargo. Under the Montreal Convention, air carriers are strictly liable for proven damages, destruction, loss or partial loss and for late delivery of baggage, the liability amount is not to exceed 1,131 Special Drawing Rights (SDR) per journey and traveler. The SDR is the accounting unit of the International Monetary Fund (IMF); 1,131 SDR currently corresponds to about €1,213 (Please regard that this amount is subject to currency fluctuation and may vary.).

    The Convention also amended the jurisdictional provisions of Warsaw and now allows the victim or their families to sue foreign carriers where they maintain their principal residence, and requires all air carriers to carry liability insurance.

  • What kind of extra discounts can I get for children/seniors/military/etc?

    Infants, children discounts: Most airlines provide discounts for infants up to 24 months old, and children from 2-11 years of age. The fare for infants is usually 10% of an adult fare, while the usual fare for children is 75% of an adult fare, plus taxes and fees. However, some discounted tickets have no additional reductions for children or infants. Please check with us to confirm any discount information.

  • Can I get a ticket last minute?

    Yes, we specialize in cheap last minute airfare. We can most likely find you tickets only a few hours before a flight!

  • Will I be charged a fee for checked bags and meals?

    Most likely yes. Note: These fees are subject to change at any time, so please visit the airline’s Website for the latest updates.

  • Does Global Fares charge a booking service fee?


  • Can I add a passenger to an existing flight reservation?

    We can match any itinerary to add another passenger to an existing, confirmed reservation. You will need to contact your travel coordinator for assistance.

  • How do I book a new ticket with a credit from a previously cancelled reservation?

    To use credit from a previous reservation, please call your travel coordinator.

  • If I cancel my flight, how long do I have to make a new reservation?

    Airline rules and restrictions widely differ on ticket validity dates and rebooking deadlines, so it depends upon the specific fare to which you agreed when you booked the original itinerary. For instance, some tickets may not allow changes and will have no value toward a future trip. Other tickets may allow you twelve (12) months from the time your ticket was issued, but are subject to airline fare increases and change penalties.

    If you are not traveling and are unsure of your new travel dates, please cancel your airline itinerary before the departure date. It’s common for airline fares to contain a rule that your ticket has no value if the booking is not cancelled before then.